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  2. Routing

Routing

Guides to setting up rule-defined call routing using queues and individual agents.

Automatic call routing

  • Add a Display As number for an agent to be presented in the babelConnect app
  • Create and manage queues for your calls
  • How to prioritize call routing
  • How to route calls based on agent availability
  • How to add a direct route to an employee
  • Routing and tracking calls to an external outsourced team

See all 7 articles

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