So before you can get your hands on setting up your first call flow, you will have to go through some theory to understand the different platform functionalities.

Section 1 will introduce:

• The call flow builder - the place to construct your call flow
• Triggers - a first basic introduction
• Agents & babelConnect - adding agents and groups and learn about the babelConnect integrations
• Queues - why you need them and how to edit them

The two latter topics are very easy and hands on. They will be important for your operations team for the daily operation. We will link to further articles that will help you understand your options further.

After this introduction we will move on to the the first basic call flow in section 2.