How to add a direct route to an employee (V2)

To forward a call directly to one of your employees, you have to install a Transfer module:

The Transfer module: an easy way to forward calls

It's very simple to setup call forwarding if this option applies to your use case. In the section IVR Call flows > Call flows, create a new module of type "Transfer". 

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We suggest naming the Module after the employee whose number it is forwarding (see the example to the left) 

   

 

 

The rest is very easily set up: under the tab "App" and Number enter the number the call should be forwarded to (so if you are using SIP, the Number should be the SIP-ID).

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If you want to show the number of the call, enter the expression {call.from.number} into the field Display-As. The Timeout defines the time your employee has to pick up the phone. Of course, you can add any After Flow, like a voicemail or a queue.

To complete the setup, connect the number to the App module. Your employee doesn't even have to have a babelforce User.

 

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