babelforce comes with a phone book that allows you to add contacts. Those added contacts will appear when agents click in the "Call to" field in babelConnect app.

 

You have two options to add contacts: Either you enter them manually in our babelforce manager app or you can upload your contacts via API. Both options are explained in this article.

Adding numbers via babelforce manager

Go to Global settings > Phonebook

Click on "Add" and leave the name of the contact as well as the phone number (International format).

To Adjust an entry, click either on the label or the number. Confirm the change with the check mark.

Managing phone numbers via API

We also have an API endpoint that allows you to mange all your phonebook entries through an external client or app:

If you want to know more about the babelforce API, head over to this category where we explain everything related.

https://services.babelforce.com/api/v2/phonebook/

Using the request method GET you can retrieve all available addresses from the phone book. You can also use the POST method to create new addresses:

 

  {
  "number": "+49123456789",
  "label": "myLabel_124"
  }

 or make use of PUT and DELETE to change or delete numbers using the address ID.