In section 2 of this chapter, we will start with a basic call flow. It's very easy:
- A call comes into a queue
- The customer hears a ring tone
- The next available agent is selected
- The call will ring until either the customer hangs up or an agent takes the call
So this is what we are going to build:
You can directly start by using some of the call modules and triggers made available in your babelforce manager app. The next two sections explain step by step what to do.
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