0.0 - Automations and Integrations: here we come!

Welcome to Chapter 3! 

Before you get started with this chapter, you should be familiar with designing your own call flows, at least some basic ones. But of course, babelforce offers much, much more. You are now entering the magical world of Automations and Integrations.

In the beginning, we are going to introduce you to the theory so you understand the concept of how basic automation processes work. If you prefer the practical approach, feel free to skip the theoretical section of this chapter.

Real-time integrations with your system happen in the section "Automations" - and that's where we start:

• Global Automations: an introduction
• An overview of available Automations
• An introduction to the Actions that can be performed with Automations

Next, we'll do some exercises and get you started with some basic Automations. You'll also learn about Expressions and Placeholders. This part of the chapter can also be a great start if you prefer the hands-on approach: 

• Email-Automations
• SMS-Automations
• Incoming calls to helpdesk tickets

Our next section focuses on Triggers in Automations by explaining call parameters. As this is very complex and theoretical, we are approaching this topic with many exciting and useful examples. 

• Triggers in Automations: Using the right Triggers at the right time
• Understanding calls: What's the difference between call type, call domain, and call source?
  • Calls from Queue
  • Calls via API
  • Calls via Browser Phone
  • Calls via Transfer
  • Calls via Dialer

The last section gives you time to play - this final section is all about implementing a more complex use case. We'll give you the use case and you can try to build it yourself! And to not make it too easy, we won't give you a step-by-step tutorial. We'll rather hint you to the right articles and cover some common pitfalls.

Enjoy Chapter 3 :). To get to section 1.0 click here.