4.0 - Overview

babelforce cannot only distribute Inbound calls, send/receive SMS and enable agents to conduct manual Outbound calls. The platform also offers a great tool for Sales, Marketing and research tasks that require a company to call a large number of customers: the automated (or predicitve) dialer.

In this chapter, we will explain in detail what dialers are, how the babelforce dialer works and how you and your team can use it best.

And that's what we will cover in this chapter:

So let's get started with a short introduction to Outbound Dialers in general.

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