Call transfer

Agents can transfer incoming calls to other agents or to a queue. 

This is how you find and use the transfer feature:

  1. click on the icon with the person and the +
  2. click in the field "Select contact/application"
  3. search for the person or queue by typing a name or a number and select the result
  4. confirm the transfer by clicking the green button.

If a transfer is not possible (this could happen if the person you want to transfer the call to just received a call and is busy) you will see an error message.

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