Agents can transfer incoming calls to other agents or to a queue.
This is how you find and use the transfer feature:
- click on the icon with the person and the +
- click in the field "Select contact/application"
- search for the person or queue by typing a name or a number and select the result
- confirm the transfer by clicking the green button.
If a transfer is not possible (this could happen if the person you want to transfer the call to just received a call and is busy) you will see an error message.