1.5 - Example 3: Create a ticket for every incoming call in your Helpdesk

In our last example, we want to get you introduced to another very easy integration: Create a ticket for every incoming call. So whenever a call reaches your platform, a ticket is created.

It's two steps only

  1. Add your integration to babelforce
  2. Create an event

1. Step: Adding your integration to babelforce

So far, we only created events that triggered an action within babelforce, like sending an email or a text message. However, this time we want to add magic to your Helpdesk. To achieve this, you need to allow babelforce to communicate with your cloud software.

Here are two articles that explain how to integrate Zendesk or Freshdesk in babelforce. It's all the same for different integrations. Follow these steps and babelforce will be connected to your Helpdesk.

2. Step: Creating a ticket for each incoming call

 

 

 

  • The event will happen on Inbound Call
  • Select the "Create a ticket" action and make sure it is associated with your Helpdesk.
  • As always, choose the trigger "Always".

 

 

You can now add some nice and interesting placeholders to your ticket comment, give it a subject, add tags or labels, etc. We have extensive articles that explain all the possibilities for creating tickets for incoming calls, enriching them with more information and do other great stuff with them later on (like assigning them to the agent taking the call, etc.). Check them out:

Now that you learned all about the first magical integrations, let's continue to a little more sophisticated stuff - you will now learn how to create advanced triggers for building even cooler integrations.

 

 

 

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