Welcome to chapter 3!
Before you get started with this chapter, you should be familiar with designing your own call flows, at least some basic ones. But of course, babelforce offers much, much more. You are now entering the magical word of automation and integrations.
At the beginning, we are going to look at some theory so you understand the basic concept of how basic automation processes work. If you rather like the practical approach, feel free to skip to the theoretical section of this chapter.
Integrations and automations are realized with so called "Events" - and that's where we start:
- Global events: an introduction
- An overview of all events
- An introduction to the Actions that can be performed with events
Next, we'll do some exercises and get you started with some basic automation. You'll also learn about Expressions and Placeholders. This part of the chapter can also be a great start if you rather like the hands on approach:
Our next section focuses on Triggers in events by explaining call parameters. As this is very complex and theoretical, we are approaching this topic with many exciting and useful examples.
- Triggers in events: Building the right triggers at the right time
- Understanding calls: What's the difference between call type, call domain and call source?
The last section gives you time to play - this final section is all about implementing a more complex use case. We'll give you the use case and you try to build it yourself! And to make it not too easy, we won't give you a step-by-step tutorial. Rather, we'll hint you to the right articles and lay out some pitfalls.
Enjoy chapter 3 :). To get to section 1.0 click here.