Automatically assign tasks to agents

A basic functionality of the babelforce platform is to assign tasks.

Tasks can be anything:

  • incoming calls
  • outgoing calls
  • outbound dialer calls
  • sms
  • tickets
  • actions

The most classic use case you find below: Open telephone tasks are assigned to either available or skilled agents. This scenario matches any inbound as well as outbound case. This way you can be sure that your team is fully utilized and can focus on the tasks they are trained to perform.

 

Call_task_to_agents.png

There are many ways of routing tasks with babelforce, some more and some less complex.

We could continue this list for a long time. But as you can already see, there are many possibilities to have tasks assigned to agents.

 

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