It takes 1 minute to setup your Pipedrive to use advanced click-to-call features with pipedrive.
In your pipedrive account go to:
Settings > Company settings > General > Default calling method
Then set the "Default calling method" to use "tel:" syntax. It should look like this:
That's all. If you now use the babelConnect Chrome Extension while you are in Pipedrive all the phone numbers will have a special "Call with babelforce" link, like this:
This will also bring with it any other advanced features:
- You can control whether calls start immediately or whether agents get to set the outbound display number or perform other pre-call tasks.
Here is an article on how to install and configure the babelforce chrome extension.
Video on babelforce click-to-call