2.0 - Setting up a basic call flow

In section 2 of this chapter, we will start with a basic call flow. It's very easy:

  • A call comes into a queue
  • The customer hears a ring tone
  • The next available agent is selected
  • The call will ring until either the customer hangs up or an agent takes the call

So this is what we are going to build:

Basic_flow.png

You can directly start using the templates made available in your babelforce manager app. The next two sections explain step by step what to do.

If you want it fast or prefer video, you can also watch the material below. It will guide you through everything step-by-step.

For those who prefer written explanation, here you can go to the first part of the written step-by-step description.

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