Below, you find a list of all call outcomes
| no_answer | Agent-defined status |
| disconnected_number | Agent-Defined Disconnected number |
| busy | Agent-defined Busy signal |
| callback | Callback, both scheduled and non-scheduled |
| answering_machine | Agent-defined Answering Machine |
| not_interested | Agent-defined status |
| do_not_call | Agent-defined status |
| sale | Sale Made - Agent-defined status |
| new | New Lead - Lead has not been called, or cannot be called |
| callback_hold | Scheduled ANYONE callback that has not hit it's trigger, or an AGENTONLY callback |
| answering_machine_auto | Dialer-defined Answering Machine- |
| answering_machine_auto | Answering Machine Msg Played - AMD(Answering Machine Detection) call sent to a message and message has been played |
| answering_machine_auto | Answering Machine Sent to Mesg - AMD(Answering Machine Detection) call sent to a message to be played |
| busy_auto | Carrier-received Busy signal |
| no_answer_auto | Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors |
| disconnected_number_auto | Disconnected Number Auto - Carrier-received Disconnected number- |
| disconnected_number_auto | Carrier-received Congestion(19,21,34,38) |
| dropped | Agent Not Available - Call was dropped while customer was waiting for an agent/ droppedPre-routing dropped call, call hung up the instant the Answer signal is received |
| in_call | Lead Being Called - Agent is talking to the lead |
| unknown | There is no known reason of the lead's status |
| picked_up | Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent |
| agent_error | An agent has closed their browser before dispositioning a lead-- |
| not_viable | Outbound Local Channel Resolution Error - carrier was unable to connect the call |
| queued | Lead To Be Called - Lead is about to be sent to an agent-- |
| dispo | Agent in disposition screen when they closed their web browser without selecting disposition |
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