babelforce offers many different ways to look at your data. If you want to learn how often a call tried to reach an agent (conversation reporting), you would look at this section:
In this article, however, we want to introduce you to our so called "Simple Reporting". The name might be misleading. It is not a short but reveals much relevant information about a call, focusing on aggregated data that can be used for creating KPIs. The reason we call it "simple" is due to the fact that a per call you only have one entry (opposite to the other reporting discussed above).
| Name | Description | Type | Example |
|
id
|
|||
|
sessionId
|
|||
|
dateCreated
|
|||
|
lastUpdated
|
|||
|
type
|
|||
{
Related to
Comments
0 comments
Please sign in to leave a comment.